It all started with what my brothers and I thought was a simple surprise – treating our parents to a house clean. It took days of emails and unanswered calls just to get quotes. Worse still, they’d jack up the price of the clean after the service, or the cleaner wouldn’t even show up to begin with.
As we started to dig deeper into the industry, we found many local cleaning professionals were having to work for pennies on sites like Gumtree or work for a big agency where they were treated like rubbish.
Clearly, both customers and cleaning professionals were not happy with the state of the market.
We decided to not just sit back and complain… but make things right. So we created Maid2Match.
You can get a quote (and book!) online in less than 60 seconds, and we’ll send a vetted and experienced cleaner right to your door. Backed up by our Maid2Match support being only a message away for anything you need and our 100% satisfaction guarantee – we believe Maid2Match is the answer to all the issues we found with the industry.
We have come a long way since making our very first home sparkle in Brisbane, however we know we still have a longer journey yet ahead of us.
Maid2Match now regularly serves thousands of customers across 33+ locations in Australia. This has seen our cleaning partners grow into the hundreds.
We are now working hard to ensure we are consistently delivering a 5 star service no matter which city or regional town we are in, or which cleaning partner is performing the service.
This is a very different challenge to what a new business faces in the cleaning industry – how do we delight just a small handful of customers in one small geographic location?
After trial and error we were able to evolve our procedures and checklist which allowed us to expand our service to multiple locations.
We now face the challenge of delivering a 5 star house cleaning at scale across the country each and every day.
Due to our strong growth, we are constantly hiring new cleaners and every few months are looking for new customer service team members so if the above journey and mission sounds enticing and something which tickles your fancy please reach out to us for a coffee.