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Privacy Policy

Effective date: 1 July 2025

Maid2Match Pty Ltd (ABN: 32 603 108 014) (“Maid2Match”, “we”, “our”, or “us”) is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose and store personal information, as well as how you can access or correct your information or make a complaint.

1. About Maid2Match

Maid2Match is a national domestic cleaning service provider operating across Australia. We offer recurring house cleaning, end of lease cleaning, NDIS cleaning, and office cleaning services.

We respect the privacy of our customers, employees, website visitors, and all individuals who interact with us, and we take our obligations seriously.

2. What is Personal Information?

Personal information means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information is true or not, and whether the information is recorded in a material form or not.

3. Collection of Personal Information

3.1 What we collect

We may collect the following types of personal information:

  • Name

  • Address (physical and/or postal)

  • Email address

  • Telephone number

  • Payment details (processed via Stripe – see Stripe’s privacy policy)

  • NDIS plan details (if applicable)

  • Feedback and complaints

  • Communications with us

  • Employment or contractor applications

  • Browsing and usage data from our website (see Section 7 on Cookies)

3.2 How we collect personal information

We collect personal information in various ways, including when:

  • You book a service via our website

  • You contact us via email, phone or webform

  • You interact with our social media or digital advertisements

  • You join our mailing list

  • You apply for employment or subcontracting work

  • You participate in promotions, surveys, or competitions

  • You visit our website (usage and cookie data)

We take reasonable steps to ensure that you are aware of the collection and purpose at the time your information is collected.

4. Use and Disclosure of Personal Information

We use personal information to:

  • Provide and manage our cleaning services

  • Communicate with you

  • Manage bookings and customer accounts

  • Process payments securely through Stripe

  • Send service-related updates, marketing communications, or surveys (which you may opt out of)

  • Comply with legal obligations

  • Improve our services and website

We may disclose your personal information to:

  • Our employees and support team

  • IT and cloud service providers (e.g. Google, Stripe, HubSpot)

  • Third-party contractors engaged to perform services for Maid2Match

  • The NDIS Commission or plan managers where relevant

  • Legal and regulatory authorities where required by law

We do not sell or rent personal information to third parties.

5. Disclosure to Overseas Recipients

Some of our service providers may be located overseas, including in countries such as the United States. We take reasonable steps to ensure any overseas recipients comply with Australian privacy laws and this policy.

6. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. Measures include:

  • Secure access controls

  • Encryption and firewalls

  • Regular security monitoring

  • Staff training and confidentiality agreements

7. Website and Cookies

Our website uses cookies and similar technologies to enhance your experience and monitor website performance. This includes information such as IP addresses, browser type, pages visited, and referral URLs.

Cookies can be managed via your browser settings. Disabling cookies may affect site functionality.

We also use Google Analytics and advertising platforms that may collect data for targeted marketing. You can opt out via the Google Ads Settings and by visiting the Network Advertising Initiative.

8. Accessing and Correcting Your Personal Information

You may request access to the personal information we hold about you and request corrections where necessary.

To make a request, please email: [email protected]

Or write to:
Privacy Officer
Maid2Match Pty Ltd
1320/17 Gould Road, Herston QLD 4006 AU

We may ask you to verify your identity before fulfilling such requests. We aim to respond within 30 days.

9. Making a Complaint

If you believe we have breached your privacy rights, please contact us:

Privacy Officer
📧 [email protected]
📮 1320/17 Gould Road, Herston QLD 4006 AU

We will acknowledge your complaint within a reasonable timeframe and aim to resolve it promptly. If you are unsatisfied with our response, you may lodge a complaint with the relevant consumer protection agency in your state.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

11. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website at:

https://www.maid2match.com.au/privacy-policy/

We encourage you to review this page periodically to stay informed.

12. Contact Details

Maid2Match Pty Ltd
📍 477 Boundary St, Spring Hill QLD 4000
📮 Postal: 1320/17 Gould Road, Herston QLD 4006 AU
📧 [email protected]
🌐 https://www.maid2match.com.au