How Can We Help You?
Have questions for us? We’ve got all the answers you need!
How It Works
How do I book a cleaning service?
You can either book in your service through our online form, or by calling our friendly team on 1800 207 686.
How do I manage my booking?
Do I pay in cash or by credit card?
How many cleaners will come to my house?
Do I get the same cleaner every time?
Who monitors if the cleaners are doing a good job?
How do I know who my cleaner is?
How do I know my cleaner is trustworthy?
Can I request a certain gender for my cleaner?
Do you provide the equipment and cleaning products?
Do you use eco-friendly cleaning products?
What if I am sensitive to strong smelling chemicals?
What is the difference between your flat rate and hourly services?
Should I add a deep clean to my first service?
Can I have more information on your bond cleaning service?
Of course! Please refer to our dedicated bond cleaning services page which provides a full breakdown of what is covered in our end of lease cleans, including our 72 hour guarantee.
How do I reschedule my clean?
What if I'm not happy with my clean?
Can I request a different cleaner?
Yes, you can request a different cleaner. Please reach out to our team via phone or email.
How do I cancel a service?
How much does a flat rate vs. an hourly clean cost?
Our flat rate cleans are based on the number of bedrooms and bathrooms in your home, while our hourly cleans for a one time service are $50/hr. Both cleans are eligible for our recurring discounts; 15% off for weekly, 10% off for fortnightly, 5% off for monthly.
Do I pay for the whole time if the cleaner finishes an hourly service early?
How much do house cleaning extras cost?
We have a number of extras you are able to add on to your service. These can be found on the booking form and on our services page. If you would like to talk through your specific needs, please call our team on 1800 207 686.
How much does a deep clean or spring clean cost?
Adding on a deep clean to your house cleaning service will cost $90.
How much does a bond clean cost?
Do you offer discounts for ongoing services?
PREFER TO TALK TO SOMEONE?
Contact Our Friendly Customer Support Team