Finding and selecting reliable house cleaning in Australia is not easy. The most common questions we get asked by people like yourself have been collated below to assist you in making a smart decision.
How will I know what time to choose?
Who provides the supplies?
What does it cost to clean my house?
How do I sign up to a recurring service?
How easy is it to Book Online?
Are your products safe for use around children and pets?
What forms of payment do you accept?
Do I have to contact you to organise each recurring clean?
After you set up recurring service, we’ll be there like clockwork on the date and time you choose. We will send a reminder email the day before so you’ll have a heads up.
What is included in your Deep Clean?
Our deep clean service is designed to make your home shine again after it hasn’t seen a mop for a few weeks. It includes cleaning inside cabinets and drawers, fixtures, inside the fridge, all baseboards, etc. We charge an extra $90 to account for the additional time required for this service. Please note this is not a bond clean.
How long will it take to clean my house?
We usually estimate 1.5 hour per bedroom in the house, but we do not specify a length of service. We clean until we are finished for a standard home and within reason. For special cases like hoarders, or extremely large homes, we may adjust the estimate for fairness. This will be discussed with you prior to the clean commencing. Other factors like the number of people around at the time of the service and how easy it is to access everything play a role.
Do I have to be home for the clean?
Not at all, you can just leave us a key to gain entry and we will take it from there. You can leave a key under the mat, in the mailbox, at the front-desk if you like in an apartment…what ever is most convenient for you. Please just add the location of the key to the comment section of your booking.
How many cleaners do you send?
Our partners work in singles and pairs. For larger homes we do try to ensure there is two cleaners performing the clean.
What’s your days and times of operation?
We work 6 days a week and start our first job at 8:30 am and start the last job at 4:30 pm. We can be contacted by phone, email, text message between 7:30am and 7:00pm each day.
What's included in a Maid2Match clean?
You can view all this information in detail on our Services page. Maid2Match specialises in recurring house cleans.