Frequently Asked Questions

Finding and selecting reliable house cleaning in Australia is not easy. The most common questions we get asked by people like yourself have been collated below to assist you in making a smart decision.

How will I know what time to choose?

Choose anytime between 8:30am and 4:30pm from Monday to Saturday.

Who provides the supplies?

Your Maid2Match cleaning team will bring all their own supplies (eco-friendly) and equipment. If there are any products you would prefer us to use (e.g. for wood floors) feel free to let us know and we can use any supplies you leave out for us.

What does it cost to clean my house?

We operate on a flat rate basis given the number of bedrooms and bathrooms in your home. You can get an instant quote here: https://www.maid2match.com.au/maid2match-booking/

How do I sign up to a recurring service?

On the booking page you can select your preferred frequency. We offer significant discounts for doing so: Weekly (20% off each clean), Every 2 Weeks (15%), Monthly (10%).

How easy is it to Book Online?

It really takes no more than 60 seconds. Simply fill out the booking form HERE. You can securely pay with your credit card using Stripe Payments. Stripe is one of the world’s leading credit card processing companies and it is fully safe and secure.

Are your products safe for use around children and pets?

Yes, our partners only use products which are safe for use around young children and pets.

What forms of payment do you accept?

We only accept credit/debit cards. Our online payments are processed by Stripe, and are processed through a fully secure 256 bit protocol. Booking through Maid2Match is safe and secure and we guarantee this. Any unauthorised charges that are made to your card as a result of doing business with us will be fully refunded.

Do I have to contact you to organise each recurring clean?

After you set up recurring service, we’ll be there like clockwork on the date and time you choose. We will send a reminder email the day before so you’ll have a heads up.

What is included in your Deep Clean?

Our deep clean service is designed to make your home shine again after it hasn’t seen a mop for a few weeks. It includes cleaning inside cabinets and drawers, fixtures, inside the fridge, all baseboards, etc. We charge an extra $90 to account for the additional time required for this service. Please note this is not a bond clean.

How long will it take to clean my house?

We usually estimate 1.5 hour per bedroom in the house, but we do not specify a length of service. We clean until we are finished for a standard home and within reason. For special cases like hoarders, or extremely large homes, we may adjust the estimate for fairness. This will be discussed with you prior to the clean commencing. Other factors like the number of people around at the time of the service and how easy it is to access everything play a role.

Do I have to be home for the clean?

Not at all, you can just leave us a key to gain entry and we will take it from there. You can leave a key under the mat, in the mailbox, at the front-desk if you like in an apartment…what ever is most convenient for you. Please just add the location of the key to the comment section of your booking.

How many cleaners do you send?

Our partners work in singles and pairs. For larger homes we do try to ensure there is two cleaners performing the clean.

What’s your days and times of operation?

We work 6 days a week and start our first job at 8:30 am and start the last job at 4:30 pm. We can be contacted by phone, email, text message between 7:30am and 7:00pm each day.