Have you ever finished cleaning a room in your home and realised how good everything feels? Now imagine making that kind of impact on other people’s lives, week in and week out.
Becoming an NDIS cleaner gives you the opportunity to do just that by helping people with disability maintain a clean, safe, and comfortable home. You won’t just be a cleaner, but a vital source of support.
If you’re looking to get into NDIS cleaning, you’ve come to the right place. Here’s everything you need to know about becoming an NDIS cleaner in Australia — including the skills, requirements, and how you can get started!
What NDIS Cleaning Jobs Involve | Who Can Be an NDIS Cleaner? | Do You Need to be NDIS Registered? | Becoming an NDIS Cleaner | NDIS Cleaner Pay Rates
About NDIS Cleaning
The National Disability Insurance Scheme (NDIS) is a service implemented and managed by the National Disability Insurance Agency (NDIA). It provides funding to people with disability for a variety of reasons, such as accessing medical services, connecting with support groups, or assisting with daily life tasks.
NDIS cleaning is a professional cleaning service provided to NDIS participants to help them maintain a safe and hygienic living environment.
The NDIS funds cleaning services as part of home and living supports, provided these services are considered “reasonable and necessary.”
Why Become an NDIS Cleaner?
Cleaning is a very rewarding job because you’re genuinely helping people by making their lives easier and keeping their homes safe and hygienic. It feels so satisfying to step back at the end of a cleaning job and see the change you’ve helped create.
With NDIS cleaning services, you’ll have a profound impact on the lives of people with disability. Your services improve their home environments, help fulfil unique needs, and contribute to an overall better quality of life.
Moreover, NDIS cleaners often build long-term relationships with clients. You can become a point of trust and consistency in their lives.
Clean homes give people physical, mental, and emotional benefits that extend far into their lives. As an NDIS cleaner, every cleaning job carries a sense of purpose and makes a difference, which is something to be proud of.
What Do NDIS Cleaning Jobs Involve?
NDIS cleaning is more specialised than general house cleaning. Services are typically tailored to a participant’s particular needs and preferences, as well as any accessibility or mobility requirements.
Specific cleaning tasks may also vary between NDIS providers.
At Maid2Match, our NDIS cleaners focus on what matters most to each participant.
Common tasks typically cover both routine housekeeping and specialised chores, such as:
- Washing and putting away dishes
- Dusting, vacuuming, and mopping
- Cleaning and sanitising bathrooms
- Changing sheets and making up beds
- Cleaning and sanitising kitchens, including appliances
NDIS participants may also appreciate a proactive approach to cleaning, such as wiping down rehabilitation equipment or discarding expired items while cleaning the fridge.
High-quality NDIS cleaning services require collaboration between the provider, the NDIS participant(s), their carers or families, and their Plan Managers or Support Coordinators.
Who Can Become an NDIS Cleaner?
If you’re wondering whether you can become an NDIS cleaner, the answer is: most likely!
Whether you’re new to cleaning or have years of experience, the right training, qualities, and approach can help you build a rewarding career supporting NDIS participants.
Do you need cleaning experience to become an NDIS cleaner?
No, you don’t — in fact, if you work with an NDIS-registered cleaning company, you can become a house cleaner even with no experience!
At Maid2Match, we provide paid induction and training for new cleaners to learn the ropes. Our Training Program pairs you with a Field Staff Trainer so you can learn how to become a fully qualified professional cleaner.
Your Field Staff Trainer will show you the ins and outs of cleaning for both private and NDIS clients, and answer any of your questions, so don’t hesitate to ask!
However, cleaning experience is a plus, and some employers may require candidates who have a background in cleaning. It also helps to have experience or knowledge of working with individuals with disability.
Eligibility for becoming an NDIS cleaner
If you’re planning to work as an independent cleaner, your requirements will include public liability insurance, an Australian Business Number (ABN), and registration with the Australian Securities and Investments Commission (ASIC). These will allow you to invoice clients, pay your taxes, and legally provide services.
It is mandatory to complete the NDIS Worker Orientation Module (“Quality, Safety and You”), and read and understand the NDIS Code of Conduct. You’ll also need to apply for and pass both a police check and an NDIS Worker Screening Check. These will allow you to undergo and pass the NDIS audits.
If you’re planning to work with a registered cleaning company, you’ll need to comply with their eligibility requirements. This typically includes a national police check, NDIS Worker Screening Check, and in some cases, a Working With Children Check.
Qualities of an NDIS cleaner
These aren’t formal qualifications or eligibility criteria — instead, consider them soft skills and qualities that will help you provide the best possible services for NDIS participants!
Some of the most important qualities include respect, empathy, and integrity. You must be compassionate and take a person-first approach to cleaning, with no judgments. That way, you get to understand the needs of individual participants and how they might impact your cleaning tasks.
As a cleaner, you’ll need to be adaptable and open-minded. It’s crucial that you consider each participant’s privacy, boundaries, and preferences so you can accommodate what they’re comfortable with. Common accommodations include health conditions, sensory sensitivities (e.g. fragrances or textures), and mobility limitations.
You’ll also need to be clear and thoughtful when communicating, and adjust how you communicate depending on each participant. This helps establish trust and rapport, and allows you to support each NDIS participant effectively.
Do You Need to be NDIS Registered as a Cleaner?
Registration is not mandatory to work NDIS cleaning jobs, as you can act as an unregistered provider.
Unregistered providers (like independent cleaners) may work with Plan-Managed and Self-Managed participants, but will not be included on the NDIS Provider Register. You will still be expected to adhere to the NDIS Code of Conduct and, if working with participants under the age of 18, get a Working With Children Check.
On the other hand, registering with the NDIS Commission allows you to work with Agency-Managed clients and assures participants that you meet NDIS quality and safety standards as a cleaner.
If you join an NDIS-registered cleaning company, you’ll have to complete their requirements for registration to work on NDIS cleaning jobs. Don’t worry, the company should help you with this process!
How to Become an NDIS Cleaner
When applying to become a house cleaner in Australia, some general requirements include a good resume, a national police check, and a car and driver’s license.
However, the process is more detailed for becoming an NDIS cleaner, since you’ll need certain certifications to work with individuals with disability.
Here at Maid2Match, we facilitate this process for you and cover all fees involved, as these screening checks are vital for maintaining safety and trust. They also ensure you’re fully prepared and confident in your role as one of our Field Staff!
Application and interview
Start by submitting your cover letter and resume to your chosen cleaning company. The resume sums up your work history, skills, and qualifications; meanwhile, the cover letter explains why you’re a good fit as a cleaner.
Don’t forget to include pertinent details such as your full name and suburb/city, contact information, work experience, and any training or certifications completed.
If you’ve been shortlisted as a candidate, the company will get in touch to confirm other requirements or ask follow-up questions. Then they’ll schedule you for an in-depth interview to discuss your skills and experience in detail. It’s also a good opportunity to ask questions or express any concerns you may have, especially about NDIS cleaning.
Should you pass, you’ll undergo the screening processes to become an NDIS-registered cleaner.
NDIS Code of Conduct
The NDIS Code of Conduct is provided by the NDIS Quality and Safeguards Commission. It helps providers and other personnel uphold the rights of NDIS participants to “access safe and ethical supports and services.”
Key provisions of the Code of Conduct include:
- Charging fair pricing for NDIS participants
- Acting with integrity, honesty and transparency
- Providing services in a safe, competent, and caring manner
All registered and unregistered NDIS providers, personnel, and workers must abide by the Code of Conduct when providing supports and services. It is important to read and understand the Code and apply it throughout your work.
The Worker Orientation Module provided by the NDIS Commission helps explain how workers can follow the Code!
NDIS Worker Screening Check
The NDIS Worker Screening Check is a background check and assessment performed by your state’s or territory’s NDIS worker screening unit. It is required for registered providers.
The Worker Screening Check is a national check, so you only need to apply in one state or territory. Since it is transferable between states, there is no need to reapply if you move.
If approved, your Worker Screening Check is valid up to 5 years from date of issue unless cancelled or revoked.
Working With Children Check
For NDIS cleaners who intend to work with participants under the age of 18, a Working With Children Check is generally required. Your state or territory may have a different name for this; for example, Queensland calls it a Blue Card.
This screening process is to assess anyone working in roles that involve direct contact with young participants. The Working With Children Check is vital to ensuring safe and supportive spaces for young NDIS participants.
Here’s a table for the screening process in each state or territory, alongside the validity period for the check.
Australian Capital Territory
SCREENING PROCESS: Working With Vulnerable People
MANDATORY? Yes
VALIDITY PERIOD: 5 years
New South Wales
SCREENING PROCESS: Working With Children Check
MANDATORY? Yes
VALIDITY PERIOD: 5 years
Northern Territory
SCREENING PROCESS: Ochre Card (Working With Children Clearance)
MANDATORY? Yes
VALIDITY PERIOD: 2 years
Queensland
SCREENING PROCESS: Blue Card (Working With Children Card)
MANDATORY? Yes
VALIDITY PERIOD: 3 years
South Australia
SCREENING PROCESS: Working With Children Check
MANDATORY? Yes
VALIDITY PERIOD: 5 years
Tasmania
SCREENING PROCESS: Working With Vulnerable People
MANDATORY? Yes
VALIDITY PERIOD: 5 years
Victoria
SCREENING PROCESS: Working With Children Check
MANDATORY? Yes
VALIDITY PERIOD: 5 years
Western Australia
SCREENING PROCESS: Working With Children Check
MANDATORY? Yes
VALIDITY PERIOD: 3 years
If you’re unsure, feel free to double-check with the Worker Screening Unit in your state or territory!
Note that if you already have an active Working With Children Check from one state, you do not need to apply in a different state.
How Much Do NDIS Cleaners Get Paid?
All registered NDIS providers must follow the NDIS Pricing Arrangements and Price Limits, which are set by the NDIA. These are the maximum prices that registered providers can charge NDIS participants, which are regulated to ensure participants receive affordable supports and services.
From July 2025–June 2026, House Cleaning and Other Household Activities have a national price limit of $58.03 per hour (with higher limits for remote and very remote locations).
Registered providers may also claim the costs for travel time.
Meanwhile, an NDIS cleaner’s pay rates will depend on their work setup!
As an independent contractor, you can set your own pay (within the NDIS price limit), but will have to account for business and administrative expenses. You’ll also need to work directly with Plan-Managed or Self-Managed participants regarding schedules and invoices.
On the other hand, cleaning companies set the pay rates of their employee cleaners according to the Fair Work Award. They usually offer benefits such as guaranteed hours, paid leave, and a steady income.
And of course, they’ll handle the administrative work so you can focus on what matters — cleaning client homes to a high standard.
FAQs About Becoming an NDIS Cleaner
If you’ve read this far, you might still have some questions about working as an NDIS cleaner. Here are some things people usually ask when looking to start a career in NDIS cleaning.
Is training provided for working with NDIS participants?
Many cleaning companies, including Maid2Match, conduct onboarding and training for new NDIS cleaners!
We provide specialised NDIS training so you can feel confident and comfortable on the job. It begins during your induction and continues with guidance during 1-on-1s with your Field Staff Team Leader.
How long does the NDIS course take?
The NDIS Worker Orientation Module takes approximately 90 minutes to complete the four modules, according to the NDIS Commission.
The New Worker NDIS Induction Modules may take a few hours to complete. These modules provide new workers (including cleaners) with the necessary information to work in the disability sector, including modules on disability awareness, incident management, and privacy.
The Supporting Effective Communication module takes 60–90 minutes to complete, and educates workers on how to support and enable NDIS participants to be heard and express themselves.
Applicants usually finish the NDIS courses in around 4 hours, so remember to budget your time accordingly!
Do I need my own car or equipment to work as an NDIS cleaner?
If you are working with a professional cleaning company, you will need to have your own reliable car and license to travel to and from NDIS cleaning services. Maid2Match pays a travel and vehicle allowance to our cleaners.
We also provide all the professional cleaning supplies you need, although NDIS participants may have their own preferences! This helps accommodate respiratory sensitivities (e.g. fragrances), allergies, and other needs.
Can I work part-time or choose my own hours?
Yes, you can set your own hours when pursuing NDIS cleaning jobs, even when working with a professional company like Maid2Match!
However, keep in mind that you’ll need to maintain consistent working hours from week to week.
Stability and dependability are key when supporting NDIS participants, in order to establish a regular schedule and a good working relationship.
Become an NDIS Cleaner with Maid2Match
Becoming an NDIS cleaner is more than just a job, it’s a chance to make a meaningful difference in people’s lives. Here at Maid2Match, we take pride in working with the NDIS to provide inclusive, respectful, and transparent services.
We’ve been an NDIS-registered cleaning company since 2018 and are committed to supporting both our cleaners and participants. Our Field Staff Team Leaders and NDIS Support Team will ensure that you’ll always have the guidance and structure you need to do your best work.
Moreover, as a permanent part-time employee, you’ll receive guaranteed weekly hours, paid annual and sick leave, and superannuation, among other benefits.
If you want to start a fulfilling career that can help change lives, check out the available NDIS cleaning jobs on our Careers page and learn more about working with Maid2Match.
