Booking Confirmation

Thank you, your booking has now been entered into our system. We are now working to manually assign you the most suitable cleaner. Please read the below information.

What’s Next?

You will receive an email confirming the details of your booking and what to expect on the day.
We manually assign a friendly and experienced cleaner who has had a Police Check to your clean.
If there are issues with your chosen time or day, we will be in contact.
3 days before your scheduled clean we will send you a reminder.
We hold your booking amount the day before your clean. You are only charged in the afternoon on the day of your clean.
Our cleaners will bring their own supplies to make your home sparkling clean!
You will receive an email confirming the details of your booking and what to expect on the day.
We manually assign a friendly and experienced cleaner who has had a Police Check to your clean.
If there are issues with your chosen time or day, we will be in contact.
3 days before your scheduled clean we will send you a reminder.
We hold your booking amount the day before your clean. You are only charged in the afternoon on the day of your clean.
Our cleaners will bring their own supplies to make your home sparkling clean!

Please note: In the instance that a cancellation is needed we will release your funds and you will not be charged. If you are unhappy with your service, we’ll return to make it right. Still not happy? We’ll refund the service.

What’s Included In My Clean?

Some Of Our Previous Cleaners Of The Month!

maid2match_team_november_2019

Don’t Forget To Rate Your Clean!

At Maid2Match we pride ourselves on our customer service. We also understand that customer satisfaction would not be possible without us being open to your feedback. That’s why we have a 100% satisfaction guarantee.

After your service is complete, you will receive an email asking you to rate your booking and provide comments. In the unfortunate circumstance that something has not worked out as you expected, please let us know. We stand by our work! If you are unhappy with your service, we’ll return to make it right. Still not happy? We’ll refund the service.

Frequently Asked Questions

Do I Have To Be Home During The Cleaning Service?

Not at all, you can just leave us a key to gain entry and we will take it from there. You can leave a key under the mat, in the mailbox or lockbox, at the front-desk if you live in an apartment – whatever is most convenient for you. Please let us know the location.

How Long Will It Take You To Clean My Home?
The time it takes varies based on the size and current condition of your home. Our cleaners work efficiently while also ensuring everything from our 73 Point Cleaning Checklist is covered. Typically we allocate 1 hour per bedroom in your home. A three bedroom home would typically take around 3 hours.
What If I Am Not Happy With The Service?
After your service is complete, you will receive an email asking you to rate your booking and provide comments. In the unfortunate circumstance that something has not worked out as you expected, please let us know. We stand by our work! If you are unhappy with your service, we’ll return to make it right. Still not happy? We’ll refund the service.
I Have Questions, Who Can I Talk To Now That I Have Booked?
Let’s talk: 1800 951 379. Alternatively, email us at [email protected]

© 2020 Maid2Match Pty Ltd. All rights reserved.