DVA Cleaning Services
Family owned & operated
Same cleaner every service
Cleaning tailored to your needs
PROFESSIONAL CLEANING FOR VETERANS
Reliable DVA Household Services
Maid2Match provides DVA cleaning services with permanent employee cleaners and pricing that meets the hourly rate requirements from the Department of Veterans’ Affairs.
When you book a weekly or fortnightly service with us, you’ll have a regular cleaner assigned to your booking who is professionally trained and thoroughly vetted with both police and NDIS checks.
Our team is well-versed in supporting DVA clients and will ensure we make your booking process as seamless as possible.
YOU CAN TRUST YOUR HOME WITH US
Maid2Match’s DVA Cleaners
Inviting someone new into your home isn’t easy. When you book with Maid2Match, you can trust that your home is in good hands.
All of our professional house cleaners are permanent employees, not subcontractors. They’re thoroughly vetted with interviews and police checks before being hired.
Maid2Match employees have genuine support, are paid fairly and treated with respect, and receive paid leave and superannuation.
We provide all of the cleaning equipment and supplies, and your cleaner will always arrive in Maid2Match uniform.
Great DVA veteran support service for HHS in Brisbane. Excellent level of support and care to support the best client needs. Stevie took the extra level of care to help meet my requirements.
HHS DVA CLEANING
Household Services: How To Get Started
Here’s exactly what you can expect from the booking process as a DVA client using Household Services funding.
1
Enquire
Send us an email or give us a call to discuss your DVA cleaning service requirements. Let us know the weekdays and times of day that suit your schedule.
2
Details
We’ll need your DVA File Number, Claim Reference Number, Transaction Reference Number, D9319 Claim Form, and Determination Letter.
3
Action
We assign a professional cleaner to your weekly or fortnightly cleaning service and they work their magic on a regular basis, making your home shine.
4
Invoicing
Maid2Match submits invoices directly to the PUP portal following the completion of each cleaning service, so you aren’t out of pocket.
How Maid2Match Makes DVA Cleaning Simple
Once you’ve booked a cleaning service with Maid2Match, we’ll set up a recurring cleaning plan that fits your family’s schedule and support needs. Our goal is to keep the process stress-free from day one.
Our team fully understands the end-to-end DVA process, so we’ll take care of all the administrative work needed, from documentation to invoicing.
We’ll make sure that your DVA cleaning support continues smoothly, with no interruptions and no out-of-pocket fees.
ASP DVA CLEANING
Acute Support Packages: How To Get Started
Here’s exactly what you can expect from the booking process as a DVA client using Acute Support Package funding.
1
Enquire
Send us an email or give us a call to discuss your cleaning service requirements – details are helpful so we can match you with the right cleaner!
2
Details
We’ll need your Unique Identification Number, ASP Claim Number, Transaction Reference Number, and ASP Eligibility Determination Letter.
3
Action
We allocate a professional cleaner to your service and they’ll arrive on time, in uniform, with all cleaning supplies required.
4
Invoicing
Maid2Match submits invoices directly to the PUP portal after each service. However, you can pay if you prefer and claim reimbursement via MyService.
Tailored Cleaning Services for Veterans
Maid2Match is an Australian family-owned business that has been providing professional home cleaning services since 2014. Our Field Staff are thoroughly trained to deliver a consistently high standard of cleaning, ensuring your home is always in capable hands.
We tailor every service to the unique needs of each client — whether that means prioritising certain tasks, focusing on specific areas of the home, or using your preferred cleaning products.
Beyond the clean itself, reliable after-service support is a core part of how we operate. If you ever have questions, updates, or feedback, our team is always ready to assist.
COVERING ALL THE BASES
Frequently Asked Questions
How do I qualify for DVA cleaning services?
The most common path for DVA cleaning funding is Household Services. You may be eligible for Household Services through the Department of Veterans’ Affairs if you are a serving or ex-serving member of the Australian Defence Force who is unable to manage household tasks because of a condition accepted under the DRCA or MRCA. You will need to complete this DVA Claim for Household Services form to begin the process of determining whether the DVA can reimburse the cost of household services for you.
Do you follow DVA cleaning rates?
Yes, of course! As a trusted DVA Household Services Provider, we will always follow the DVA Household Services rate that is set every calendar year.
What happens when my approved service period ends?
If your approved service period ends while you are receiving DVA cleaning services from Maid2Match, we will contact you to assist with the administration of setting up your new documentation. If you no longer are approved to receive DVA funding, we would love to continue supporting you with regular cleaning services as a private client.
What if my Acute Support Package funding runs out early?
We understand that ASP funding can be challenging to manage, given it is a lump sum rather than a set number of approved services. We are here to assist in any way when it comes to managing your ASP cleaning funding. If your ASP funding runs out or your approval period finishes, Maid2Match can continue supporting you with the same Field Staff assigned to your booking as a private client.
What if I change from DVA cleaning services to the NDIS?
If your situation changes and you will be receiving services from the National Disability Insurance Scheme (NDIS) instead of the Department of Veterans’ Affairs, we’ve got you covered! We are Australia’s leading NDIS cleaning service provider and will ensure we smoothly transition your service accordingly. Please reach out to us if this is the case and our NDIS team will assist with getting your documentation organised in order to maintain regular cleaning services.
Do I need to provide cleaning supplies?
Nope! Our DVA cleaners are all permanent employees who will show up to your home wearing a Maid2Match uniform and bringing all the cleaning equipment required for the service. If you would like your cleaner to use certain cleaning supplies, please let us know prior to the service date and provide detailed instructions for proper usage so we can review this request.
Is it okay if I have pets at home?
Our professional cleaners love pets and frequently work around them when cleaning. You are welcome to have them inside the house while we clean, however if you have young puppies or kittens who could be curious about our cleaning supplies, it may be better if they are secured during the service.
What if I’m not happy with my service?
If there’s room for improvement with your cleaning service, please let us know ASAP! We’ll send an email after each service asking for a rating out of 5. This is optional, but receiving ongoing feedback is the best way for us to ensure we are consistently delivering 5 star cleaning services for veterans.
YOUR FEEDBACK MATTERS TO US
100% Satisfaction Guarantee
After every DVA cleaning service with Maid2Match, you’ll receive an option to provide us with feedback. This is how we ensure we maintain consistent 5-star service delivery across Australia.
If there is any opportunity for improvement with your service, please let us know. Whether it be tips for the next visit, or a request for a new Field Staff, we’re all ears.
Our full-time Support Team is just a text, call, or email away to make sure you are happy with your regular cleaning services.