Maid2Match New Cleaning Partner Form Personal DetailsWhat is your full name?*Email* Mobile Phone Number*Home Address*Postal Address*What is your gender?* Female Male Will either yourself or your team member be using a GPS or Google Maps to navigate?* Yes - I will. Yes - My Partner will. No - Neither of us have access. Application DetailsWhat location will you be working in?*Are you applying as a sub-contractor or employee?* Sub-contractor Employee What is your ABN?*This is your Australian Business Number. If you do not currently have an ABN please say so below, we will see what we can do to assist you.Are you registered for GST?*YesNoWhat is your TFN?*This is your Tax File Number. If you do not currently have an ABN please say so below, we will see what we can do to assist you.How are you currently structured to operate?* Sole Trader Partnership Trust Company Other or Unsure We ask this question in order to ensure we meet any QLeave obligations we have to this industry body.Do you have Public Liability Insurance?* Yes No Referee DetailsIf you are applying to join us we require a referee. Please provide the Name, Business Name, Title and Contact number (landline preferred) for your previous employer for a reference check. Manager Name*Business Name*Title*Phone Number (landline)*What is your Date of Birth?* MM slash DD slash YYYY This is required to ensure we meet our QLeave obligations.Please upload evidence of your right to work in Australia:* Drop files here or Select files Max. file size: 128 MB. Please upload one of the following which are considered acceptable documentation that allows a person to work in Australia: - Australian birth certificate - Australian citizenship certificate - Australian passport - Evidence of permanent residence status - Valid visa with permission to work (not all visas allow people to work) You do not need multiple documents uploaded but you must upload ONE of the above.QLeave DetailsAre you a QLeave member?* Yes No QLeave is an industry body which provides Long Service Leave to sole traders contracting in the cleaning industry.What is your QLeave membership number?*Answer this question only if you answered yes in the previous question.Bank DetailsPlease provide us with details so we can pay you.We require; bank account name, BSB, account number.Maid2Match Specific Cleaning QuestionsWell done on getting to the final page of the application form. This is the final step before you can schedule an interview. (1) Please download and read our Cleaner Handbook: DOWNLOAD YOUR COPY NOW BY CLICKING HERE (2) Read it thoroughly (3) Respond to the questions If you encounter any issues please email us: [email protected]Have you downloaded and read in full the Cleaning Handbook?* Yes No How are jobs priced for customers?* Hourly rate Flat rate price Both of the above You have to provide your own cleaning equipment.* True - you have to provide your own equipment False - you don't have to provide your own equipment What should you do upon arrival at a customer's home?* Greet the customer and get straight to work Let yourself in without greeting the customer Greet the customer, ask if they want anything specific focused on, then get to work What should you do if you are running more than late for the arrival window? e.g. You have a job which is booked for a 8:30am to 9:00am start, but you are not going to be there until after 9:00am.* Nothing Call the customer Inform the Maid2Match team so they can communicate with the customer directly What happens if a customer is not happy with the clean? e.g. the carpets were not vacuumed well, or the bathrooms were not thoroughly cleaned.* You will go back to the clean to make it right You will just need to try harder next time Maid2Match provides a refund How much notice should you provide if you wish to reschedule or cancel a clean?* None Same day 1 business day 2 business days How does pay work?* You are paid a % of the value of the booking excluding GST You are paid an hourly rate which doesn't change depending on the job What happens if your cleaning rating drops below 4 stars?* You will stop receiving jobs You will continue receiving jobs The better cleaning rating you have, the higher % of pay you'll receive.* True - if I maintain a high rating, I get a higher pay spilt % False - my cleaning rating doesn't affect my pay What happens if I pull out of the job within 36 hours of the scheduled start time?* Nothing will happen My cleaning rating could be negatively impacted How do you ensure you consistently get high ratings?* Being friendly to customers, following a cleaning checklist, using the right product for the right situation and doing one or two tasks to WOW the customer Get in and get out as quickly as possible Do a good clean and use the right equipment
